Making a complaint
We aim to resolve customer concerns fairly and clearly. To submit a complaint, contact us at support@homevisionfurniture.co.uk or call +44 20 8040 3085.
Please include your full name, order number, contact information, a clear explanation of the issue, the outcome you are seeking and any relevant photographs or documents.
How complaints are handled
- We review the information provided.
- We check the relevant order and communication history.
- We request additional information where reasonably required.
- We explain our proposed resolution.
- We keep an appropriate record of the complaint and outcome.
Complex complaints involving carriers, product inspection or third-party information may require additional investigation.
Escalation
Where you remain dissatisfied, reply to our response and explain which part remains unresolved and why. Your statutory rights are not affected by this complaints procedure.
Company details
HOME VISION FURNITURE LTD, trading as Home Vision Furniture
Company number: 12783117
401 Lordship Lane, London, England, N17 6AE