Privacy Policy

At Home Vision Furniture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase from our website, https://homevisionfurniture.co.uk.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information: Your name, billing address, delivery address, email address, phone number and payment-related information.

Order Information: Products ordered, transaction history, delivery details and any notes associated with your order.

Device Information: Your IP address, browser type, operating system, referring URLs, device information and cookie data.

Marketing Preferences: Your preferences regarding newsletters, promotional emails and other marketing communications.

We do not store your full debit or credit card details. Payments are securely processed by authorised third-party payment providers, such as Stripe.

2. How We Use Your Information

We may use your personal information to:

• Process, manage and deliver your orders

• Provide customer support and respond to your enquiries

• Communicate with you about your order, delivery or account

• Send marketing communications where you have provided consent

• Improve and personalise your shopping experience

• Maintain the security and functionality of our website

• Detect and prevent fraud, misuse or unauthorised activity

• Comply with our legal, tax and regulatory obligations

3. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business and fulfil your order, including:

• Payment processors, such as Stripe

• UK courier and delivery service providers

• Email service providers used for order confirmations, customer communications and newsletters

• Website hosting and technical support providers

• Analytics services, such as Google Analytics

• Professional advisers, regulators or legal authorities where required by law

These service providers are only permitted to access the information necessary to perform their services and are required to handle your information securely.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember the contents of your shopping basket

• Save your website preferences

• Measure website performance and visitor behaviour

• Improve and personalise your browsing experience

• Support website security and fraud prevention

• Deliver marketing content where you have provided the required consent

You can manage or disable cookies through your browser settings or through the cookie controls available on our website. Disabling certain cookies may affect the functionality of the website.

5. Your Rights

Under applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, you may have the right to:

• Access the personal information we hold about you

• Correct or update inaccurate or incomplete information

• Request the deletion of your personal information, where applicable

• Request the restriction of certain processing activities

• Object to certain types of processing, including direct marketing

• Withdraw your consent at any time where processing is based on consent

• Request a copy of your information in a portable format, where applicable

• Submit a complaint to the Information Commissioner’s Office

To exercise your rights, please contact us at contact@homevisionfurniture.co.uk.

We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Process and fulfil your orders

• Provide customer support

• Meet legal, accounting and tax obligations

• Prevent fraud and maintain business records

• Resolve disputes and enforce our agreements

You may request the deletion of your personal information when it is no longer required, subject to any legal obligations that require us to retain certain records.

7. Data Security

We use appropriate technical and organisational safeguards to protect your personal information, including secure server environments, SSL encryption, access restrictions and security controls.

Although we take reasonable measures to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, security or privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with any personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, legal obligations or website services.

Any changes will be published on this page with an updated effective date. We recommend reviewing this Privacy Policy regularly.

11. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact us:

Business Name: Home Vision Furniture
Business Address: 401 Lordship Ln, London N17 6AE, United Kingdom
Phone: +44 20 8040 3085
Email: contact@homevisionfurniture.co.uk
Opening Hours: Monday to Saturday, 9:00 AM–11:00 PM UK Time
Sunday: Closed