Shipping Policy

At Home Vision Furniture, we are committed to providing a smooth and reliable delivery experience for customers throughout the United Kingdom. Please review our full Shipping and Delivery Policy below.

1. Order Handling Time

All orders are normally processed within 1–2 business days, Monday to Friday.

During this period, we verify your order details, prepare the product for dispatch and hand it over to the appropriate delivery partner.

Orders are not processed, dispatched or delivered on weekends or UK bank holidays.

2. Order Cut-Off Time

Our daily order cut-off time is 11:00 PM UK Time, Monday to Friday.

Orders placed before 11:00 PM will normally begin processing on the same business day. Orders placed after the cut-off time, on weekends or on UK bank holidays will begin processing on the next business day.

The order cut-off time does not guarantee same-day dispatch.

3. Estimated Delivery Time

Once your order has been dispatched, standard delivery within the United Kingdom normally takes 3–6 business days.

The total estimated delivery timeframe is therefore approximately:

• Order processing: 1–2 business days

• Delivery after dispatch: 3–6 business days

Delivery estimates begin from the date of dispatch, not the date the order was placed.

Delivery may occasionally take longer because of courier delays, adverse weather, public holidays, high order volumes, incorrect address information or circumstances outside our reasonable control.

4. Shipping Charges

We offer free standard shipping on all eligible UK orders.

There are no hidden standard delivery charges added at checkout. Any additional charge for a remote location, special delivery service or unusual delivery requirement will be clearly displayed or communicated before the order is completed.

5. Delivery Area

We currently deliver to addresses within the United Kingdom.

Some remote areas, offshore locations, Northern Ireland, the Scottish Highlands and UK islands may require additional delivery time or may be subject to delivery restrictions.

We do not currently offer international delivery.

6. UK Delivery Partners and Tracking

We work with established UK delivery partners, including Royal Mail, DPD, Evri, Parcelforce and DHL.

The courier selected for your order will depend on the product’s size, weight, delivery location and handling requirements. Larger furniture items may be delivered by a specialist furniture or two-person delivery service.

Once your order has been dispatched, you will receive a confirmation email containing the courier name and tracking information, where available.

Tracking details may take up to 24 hours to become active after dispatch. For larger items, the delivery partner may contact you by phone, email or text message to arrange or confirm a delivery date and time window.

7. Missed Deliveries

Please ensure that someone is available at the delivery address to receive the order where a signature or attended delivery is required.

If nobody is available when delivery is attempted, the courier may:

• Leave a delivery notification

• Attempt delivery again

• Leave the parcel in a safe place where authorised

• Deliver it to a nearby collection point

• Contact you to arrange another delivery date

If an order is returned to us following repeated unsuccessful delivery attempts, refusal of delivery or an incorrect address supplied by the customer, a reasonable redelivery or return charge may apply.

8. Damaged, Incomplete or Lost Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery at contact@homevisionfurniture.co.uk.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the product, packaging and delivery label where applicable

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the delivery partner.

Where an item is confirmed as damaged, lost or incorrectly delivered, we will arrange an appropriate replacement, repair or refund in accordance with your statutory rights.

9. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate delivery address, postcode, telephone number and email address when placing an order.

Please contact us as soon as possible if you need to correct your delivery information. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Home Vision Furniture is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied during checkout.

10. Contact Information

Business Name: Home Vision Furniture
Business Address: 401 Lordship Ln, London N17 6AE, United Kingdom
Phone: +44 20 8040 3085
Email: contact@homevisionfurniture.co.uk
Support Hours: Monday to Saturday, 9:00 AM–11:00 PM UK Time
Sunday: Closed