Shipping policy

Last updated: 17 June 2026

This Shipping and Delivery Policy applies to orders placed through Home Vision Furniture.

Delivery area

We currently deliver to addresses within mainland United Kingdom.

Delivery to Northern Ireland, the Channel Islands, the Isle of Man, Scottish islands and certain remote postcodes may be unavailable or may require additional time and charges.

Please contact us before ordering if you are unsure whether we can deliver to your postcode.

Shipping cost

Standard delivery is free for orders delivered within our standard mainland UK delivery area.

There is no minimum order value for free standard delivery.

Any additional delivery charge for a remote location, restricted postcode or special delivery service will be clearly communicated before the order is confirmed.

Order processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will begin processing on the next business day.

Processing time may be longer where:

  • Additional payment verification is required

  • The delivery address is incomplete or incorrect

  • The product requires special preparation

  • The order contains multiple or oversized furniture items

We will contact you if we require further information or expect a significant delay.

Estimated delivery time

After dispatch, standard delivery normally takes 5–7 business days.

The estimated total time from placing an order to delivery is therefore approximately 6–10 business days.

Delivery estimates are not guaranteed dates. Delays may occasionally occur because of courier disruption, severe weather, public holidays, restricted access, high order volumes or circumstances outside our reasonable control.

Large furniture deliveries

Large, heavy or bulky furniture may be delivered using a specialist furniture carrier.

The carrier may contact you by telephone, email or text message to arrange a suitable delivery date or delivery window.

Please ensure that:

  • Your contact information is correct

  • An adult is available to accept the delivery

  • The delivery address is accessible

  • Doorways, hallways and staircases are large enough for the product

  • Access routes are safe and clear

  • Parking or property restrictions are disclosed in advance

Unless specifically stated, delivery does not include assembly, installation, removal of packaging or removal of existing furniture.

Order tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information where tracking is available.

Tracking information may take some time to update after the courier receives and scans the shipment.

You can also check your delivery status through the Track Your Order page on our website.

Delivery address

Customers are responsible for providing a complete and accurate delivery address.

Please check your:

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Telephone number

  • Delivery instructions

Contact us as soon as possible if you need to correct your address.

We cannot guarantee that an address can be changed after the order has been prepared or dispatched.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Delivery attempts

The courier may contact you or leave instructions if delivery cannot be completed.

Where delivery fails because no authorised person is available, access is restricted or incorrect information was provided, the courier may arrange another attempt or return the goods.

Reasonable redelivery or return costs may apply where permitted by law and where the failed delivery was caused by circumstances within the customer’s control.

Refusing delivery does not automatically cancel an order. Please contact us separately if you wish to cancel.

Checking your delivery

Please inspect the product and packaging as soon as reasonably possible after delivery.

Contact us promptly if:

  • The product is damaged

  • The wrong product was delivered

  • Important parts are missing

  • The package appears to have been damaged in transit

Please provide your order number and clear photographs of the product, packaging and shipping label where reasonably possible.

Your statutory rights are not affected by this request.

Delivery delays

Occasional delays may occur due to:

  • Severe weather

  • Courier disruption

  • Traffic or transport problems

  • Public holidays

  • Remote delivery locations

  • Access restrictions

  • Supplier or warehouse delays

  • Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to contact you and provide updated information.

Unless a different delivery date has been agreed, goods will be delivered within the period required by applicable UK consumer law.

Separate deliveries

Products from the same order may be dispatched separately.

Where this happens, you may receive more than one parcel, delivery date or tracking number.

You will not be charged additional standard delivery fees because an order is divided into separate shipments.

Contact us

For questions about shipping, tracking or delivery, contact:

HOME VISION FURNITURE LTD
Trading as Home Vision Furniture
Company number: 12783117

401 Lordship Lane
London
England
N17 6AE
United Kingdom

Email: support@homevisionfurniture.co.uk
Telephone: +44 20 8040 3085

Customer support hours:
Monday to Friday, 9:00 AM–5:00 PM